8999 bit Privacy Policy

1 What Information Is Collected

When you open an 8999 bit account, when you use our services, and during your normal activity on the platform, certain information is collected from you. This information falls into two main categories:

1.1 Information You Provide Directly

Information is collected when you provide it to 8999 bit yourself. This includes:

• Full name, date of birth, and national ID details (for age verification)
• Mobile number and email address
• bKash, Nagad, Rocket, Upay, or bank account details — only the parts necessary to verify transactions
• The password and security question answers you create for your security
• Messages and documents you provide when contacting support

1.2 Automatically Collected Information

Certain technical information is recorded automatically while you use the platform:

• Device type, operating system, and browser information
• IP address and approximate location
• Login time, session duration, and pages visited
• Cookie and local storage data (details in section 6)
• Transaction history and gaming activity logs

2 Purpose of Using Information

Your information is used only for specific and legitimate purposes. 8999 bit processes your information for the following reasons:

2.1 Account Management

Personal information is essential for creating, verifying, and managing your account. Confirming age and preventing multiple accounts are part of this process — both are necessary for the proper running of the platform.

2.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals, detect fraudulent activity, and complete the verification required to prevent money laundering.

2.3 Providing Customer Support

When assisting you via live chat or email, your account information allows us to give accurate and prompt resolutions. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

2.4 Ensuring Security

Technical information is used to monitor suspicious activity, prevent fraud, and protect data through SSL connections.

2.5 Improving Services

Anonymous analytics data is used to analyse platform performance, plan new features, and improve the user experience. Your identity cannot be identified from this analysis.

3 Sharing Information with Third Parties

8999 bit does not sell your personal information. However, information may be shared in a controlled manner in certain circumstances:

3.1 Service Provider Partners

The minimum necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, and fraud detection services. These partners are contractually bound to maintain privacy standards equivalent to those of 8999 bit.

3.2 Legal Obligations

Disclosing information in response to a lawful request from a competent authority under applicable Bangladesh law is considered a legal obligation. You will be notified of such disclosure where possible.

3.3 Business Changes

In the event of a structural change to the company (such as a merger or acquisition), users will be notified in a timely manner and data protection standards will be maintained.

4 Data Retention and Security

4.1 Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for a defined period as required by law. Information that is no longer needed is securely deleted.

4.2 Technical Security Measures

8999 bit applies industry-standard security measures to protect user information:

• Data transmission secured through SSL/TLS encryption
• Stored information is kept in encrypted form
• Multi-layer authentication for account access
• Regular security reviews and server audits
• Staff access to information is restricted on a need-to-know basis

4.3 Steps in the Event of a Data Breach

If there is reason to believe the security of your information has been compromised, 8999 bit will immediately begin an investigation and notify affected users as quickly as possible. The necessary technical steps will be taken to limit any harm.

5 Your Rights

As a registered user of 8999 bit, you have certain important rights regarding your personal information:

5.1 Right to Access Your Information

You can find out at any time what information 8999 bit holds about you. Most information can be viewed and downloaded directly from your account settings.

5.2 Right to Correct Your Information

If any of your information is incorrect, you can request a correction. General information in your account profile can be edited by yourself; for changes to important identity-related information, you may need to contact support.

5.3 Right to Delete Your Information

If you request account closure, your personal information will be deleted beyond what is required by legal obligations. Financial records will be retained for the period set by regulatory requirements.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can indicate that preference from your account settings or by contacting support. Service-related messages (transaction confirmations, security alerts) are not covered by this option.

5.5 How to Exercise Your Rights

To exercise any of the above rights, contact the 8999 bit support team via live chat or email. We will respond to your request within a reasonable time.

6 Cookies and Tracking Technology

8999 bit uses cookies and similar technologies to run the platform effectively.

6.1 Essential Cookies

These cookies are used to maintain login sessions, verify security, and save your preferred language. The platform cannot function properly without them, so they cannot be disabled.

6.2 Analytical Cookies

Analytical cookies are used to collect anonymised information about which pages are used most and where problems occur. This information helps improve the platform and does not reveal your identity.

6.3 Cookie Controls

You can manage and delete cookies from your browser settings. However, blocking essential cookies may cause problems with accessing your account and using the service.

7 Protection of Minors

8999 bit strictly prohibits use of the platform by anyone under 21 years of age. Age is verified at registration and proof of identity may be requested in cases of doubt.

We do not intentionally collect any information from minors. If information from a minor is found to have been collected by mistake, it will be deleted as soon as it is identified and the associated account will be closed. For more on responsible gaming, please read our Responsible Gaming guidelines.

8 Changes and Updates to This Policy

8999 bit may revise this privacy policy from time to time. For significant changes, you will be notified via your registered email or mobile and a notice will be displayed on the platform.

Continuing to use the platform after a change takes effect will be considered your acceptance of the revised policy. We therefore recommend reviewing this page regularly. Previous versions and the history of the policy can be requested through support.

9 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Log in to the platform and send a message directly to support
• Email: [email protected]

Our support team is available in Bengali and English, seven days a week, twenty-four hours a day. For general queries, visit our FAQ page — you can often find a quick answer there.